Customer support
Report a claim.
Find our claims team’s contact details and claim forms, along with an explanation of each stage of the process.
Claims team
Talk to us.
01
Report the incident
Report the incident to our claims team by email or telephone and describe what happened. Use the claim form appropriate to your insurance.
Notify the insurer of the incident as soon as you become aware of it, following the deadlines and procedures set out in your policy.
02
Assessment
A claims handler reviews the report and discusses the details of the incident with you. If further information is required, they will explain what is needed to proceed.
03
Ongoing support
During the assessment, documents such as photographs or a completed claim form may be requested. For questions or information about progress, contact the claims handler responsible for your case.
04
Decision
Once we have assessed the information and documents, we will explain our decision on the claim and the next steps. If a claim payment is due, we will explain how to proceed.
Claim forms
Check your policy
Your policy and its terms set out the cover, limits, exclusions and excesses that apply. Read these documents and contact the team if you need any clarification.